Shipping terms

Delivery charges & terms

We have several delivery options:

Customer collections: Can be collected from our Washington showroom at no extra charge during our opening hours (Monday to Friday 8.00am to 4.30pm or Saturday 8.30am to 12.30pm)

Small Parcel: This is usually for anything under 1.2m in length and has a current standard charge of £8.95 per parcel

Large parcel: This is usually for larger items upto 2m in length and currently has a standard charge of £11.95 per parcel

Pallet delivery: This usually carries a one off charge or around £25.00 to £65.00 depending on where in the country you are (you can give us a call on 01914168222 for an acurite price if you wish) and usually covers packs of laminate and boxes of carpet tiles, anything over and above 6 packs/boxes will usually be put on a pallet. You could order 6 packs of laminate or 60 packs and it will still be the same one off charge, you can even have your underlay added at no additional delivery cost...

Additional things to consider:

Main Points - Quick Overview

All deliveries are classed as 'kerb side' this means deliveries may be left on the path outside your home. Some drivers may help you in with your items but they are not obliged to as they are not insured to enter your premises.

Deliveries are usually betwean the hours of 8am and 5pm, we cannot give estimated times of delivery and would ask you to make arrangments for someone to be home to check and sign for your delivery.

We do try and deliver on a next day service for orders received before 11am but this cannot be guaranteed especially with carpets and larger items, they could take upto 5 days for delivery.

Pallets could incur a redelivery charge of upto £65 if you are not home to take in your delivery. We will ask the pallet company to contact you on the day of delivery so please provide a mobile telephone number.

Please make sure you check with our map or give us a call if you live in the Highlands, Islands or a remote area as there are surcharges to be paid... Additionally carpets can be problematic for Wales and some South & East Coast areas, please ask us first before ordering, call 01914168222.



Please read on for the full terms and conditions, this is a brief overview...

Delivery (including delivery charges and timescales)

Please note that certain products and services may be subject to Additional Terms and Conditions of Sale relevant to the delivery
charges and/or timescales applicable to that product or service.

Delivery will be to the UK or international address or store specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to your local depot.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered
to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused
by circumstances beyond our control.

If you are unable to accept the delivery offered or you wish us to hold your order for a period of time, we can provide a storage
service for a pre-arrainged fee.

Flooring Trade Warehouse offers a next day delivery service on most stock items, if orders are placed before 11am. Delivery service operates Monday to Friday. Saturday deliveries are available on request at an additional charge, Please contact our office
for details.

During christmas there will be delivery restrictions and time scales may vary for parcel deliveries. Pallet deliveries usually
stop for the whole christmas period as these companies do close down from Christmas Eve till after the New Year.

Our standard delivery service is made to the 'kerb side' due to insurance guidelines so please arrange for adequate help to off load. Your delivery could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a “Red route” or there are timezone restrictions for examples; please inform us at the time of order to discuss alternative delivery options. The delivery drivers are within their rights to deliver as close as they can get to your address.

Deliveries are made on your requested day from approximately 8.00 am to around 6.00 pm. Unfortunately requests for an
E.T.A (Estimated Time of Delivery) are at the courier’s discretion. If your order arrives as arranged but we are unable to deliver
because you are not home, or there is inadequate help available, you will be liable for any additional costs incurred for

Flooring Trade Warehouse has teamed up with reliable delivery partners to ensure delivery service levels are maintained. It is
important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing item(s)
please make sure it is noted on the courier’s paperwork. We also suggest that you contact us direct as soon as possible to make sure
we are aware of the problem. We cannot be responsible for any consequential losses. Therefore we advise against booking
installers/fitters until all goods have been received and checked.

We respectfully point out that all deliveries should be fully inspected before signing for their receipt, signing appropriately thereafter.  Any claims for damaged goods can only be considered if they have been signed for as such.

Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges
that we incur in returning the goods to us.

If we are delivering to an alternative address to the billing address, meaning the address to where the payment card is registered,
we are more than happy to accommodate. However, to enable us to action this request we do require proof of ID before
the contract is agreed.

In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection
Distance Selling Regulations 2000 and other applicable legislation. If your item is not damaged and you simply 'change your mind'
we cannot be held liable for the cost to return your item to us.

Similar rights may apply for some international deliveries.
For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre
(for example the Citizen’s Advice Bureau for UK customers).

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.